Online contact book for business11/7/2022 ![]() ![]() The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) ExperienceĪuthored by customer service thought leader Shep Hyken, this book offers seven practical strategies to improve customer happiness and loyalty, including cultivating partnership with customers, providing unique membership awards, and building community with customers. Key insights from Nordstrom include empowering self-motivated employees to go the extra mile to make customers happy, to prioritize ease-of-use for your customers across every touchpoint they have with your brand, and to always think like the customer to build a customer-centric brand on every team and function within your business. Reeves literally wrote the book on how they did it. Nordstrom has set the standard for customer happiness in the sea of its other department store competitors, so authors Robert Spector and BreAnne O. The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture They argue that customer service will become a competitive differentiator for customers trying to choose among many different options, so this tough truth is also a necessary one. The authors encourage businesses to identify what their customers value most, prioritize excelling in that business function, and accept that this prioritization will result in underperformance in other areas. That's right: The authors advocate for underperforming in one area of your business in order to excel at customer service - because, they argue, you can't do everything well. #Online contact book for business how to#Uncommon Service: How to Win by Putting Customers at the Core of Your BusinessĪuthors Frances Frei and Anne Morriss argue that, in order to provide exceptional customer service, you need to do other things less-than-exceptionally. Read these books to learn about how to create an exceptional customer experience - featuring real-world case studies and time-tested methods created by industry thought leaders. ![]() 20 Top Customer Service Books Customer Service Books All of these books contain valuable insights for anyone working in a customer-facing role, so pick one to get started on improving your knowledge so you can become an expert, too. Peruse this book list to learn from the experts about customer service, customer success, leadership, and writing. But sometimes, it's faster to learn from an expert, so you can take their learnings after years of research and experience, and immediately implement them in your own workflow. There are a lot of things you can learn on the job when you work in customer service. There are a variety of other philosophies, strategies, and tools customer-facing professionals and teams can use to turn customers into loyal promoters and advocates.īut how do you learn everything you need to know to turn yourself - and your team - into a high-performing customer happiness engine? “My thoughts exactly,” replied Samuel Pepys.But you probably also know that "the customer is always right," isn't the only key to making customers so happy they stick around. “Your diary is really good,” said his wife. ![]() One’s a coronavirus and the other’s a Verona crisis. What’s the difference between Romeo and Juliet and COVID-19? Why does Wally always wear a stripey shirt? I love telling people spoilers about The Picture of Dorian Gray. This delightful literary celebration will make every bibliophile laugh out loud, even in the library. Here too are the best literary April Fool’s (the joke’s on you), rejection letters (the joke’s on the publisher), cookbook jests (the joke’s a bit crumby) and wardrobe puns (the joke’s Narnia business). There are rib-ticklers for typographers, crackers for critics, and badly foxed quips about antiquarian bookshops. You’ll find jokes about writers, agents, publishers, librarians, grammar, poetry, bookcases, and lightbulbs. The Book Lover’s Joke Book is the funniest book about books you’ll ever read. I slipped over in the library this morning. Orders containing this title will be dispatched at publication date. ![]()
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